Pkoka Terms and Conditions — The Complete Guide for Members

1 General Terms

These Terms and Conditions form a legal agreement between pkoka ("the Platform", "we", "us") and pkoka members ("you", "the user"). It is your responsibility to read these Terms and Conditions carefully before using the pkoka.pro website and mobile application.

Pkoka is an internationally licensed online gaming platform committed to providing a fair, transparent, and responsible gaming environment. These Terms and Conditions apply to all pkoka services — including the website, mobile app, Live Casino, Sports Betting, fish games, and all other sections.

If you disagree with any part of these Terms & Conditions, please refrain from using pkoka.

2 Account Register

Registration on pkoka is completely free. You are required to provide accurate and truthful information during registration. Opening an account with false information is prohibited, and any account found to have done so will be closed immediately.

• Each individual may register only one account. Holding multiple accounts is strictly prohibited.
• The name used during registration must match the name on your National ID or passport.
• You are responsible for keeping your account password confidential. You must not allow anyone else to access your account.
• After registration, you may be required to submit a national ID or other documents for identity verification (KYC).
• Operating multiple accounts from the same device, IP address, or payment method is prohibited.

3 Age Verification

Pkoka is an adults-only gaming platform. Under our Terms and Conditions, you must be at least 18 years old to play on pkoka.

Pkoka may request a copy of your National ID, birth registration certificate, or passport at any time for age verification. pkoka reserves the right to suspend withdrawals if documents are not provided. We urge parents and guardians to ensure pkoka is not accessible on your child's device.

4 Deposit Rules

Pkoka supports deposits via Mobile Banking, Nagad, Rocket, and other mobile banking methods. The terms and conditions for deposits are as follows:

• The minimum deposit amount is BDT 200 (two hundred taka).
• Deposits must be made only from a payment account registered in your own name.
• Depositing using another person's payment account is prohibited.
• Deposits are usually credited to your pkoka wallet instantly. If your balance has not updated within 30 minutes, please contact support.
• Pkoka does not charge any additional fees on deposits; however, your payment provider may apply their own charges.

5 Withdrawal Rules

The following Terms and Conditions apply to withdrawing winnings from pkoka:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawals will only be sent to a payment account registered in your own name.
• KYC verification is mandatory before your first withdrawal.
• Withdrawals are typically completed within 15–30 minutes. During peak hours, processing may take up to 24 hours.
• To withdraw bonus funds, you must first fulfill the specified wagering requirement.
• In the case of suspicious transactions, pkoka may temporarily hold a withdrawal pending review.

6 Bonus Terms

Pkoka offers a variety of bonuses and promotions. Each bonus has its own specific terms and conditions, which are detailed on the bonus page.

• The Welcome Bonus is available to new members only. Each member is eligible to receive it once.
• Bonuses come with a Wagering Requirement. You must place a specified number of bets before bonus funds become eligible for withdrawal.
• Generally, you cannot activate another bonus while one is already active.
• Withdrawing your deposit before completing the wagering requirement will result in the bonus being forfeited.
• Pkoka reserves the right to void bonuses and close accounts in cases of suspicious or abusive bonus activity.
• All promotions must be claimed within their specified validity period. Expired bonuses are automatically cancelled.

7 Gaming Rules

Please keep the following Terms and Conditions in mind while playing on pkoka:

• All games on pkoka use internationally audited RNG (Random Number Generator) technology. Every outcome is completely random and impartial.
• If a technical error affects the outcome of any game, pkoka reserves the right to void that round.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, wins and losses will be settled only after the official result has been announced.
• Pkoka is not liable for disconnection from a game due to loss of internet connection.

8 Prohibited Activities

The following activities are strictly prohibited on pkoka and constitute serious violations of our Terms and Conditions:

• Operating multiple accounts or using another person's account.
• Using bots, scripts, or any other automated software to play games.
• Hacking, cracking, or any other form of technical manipulation of the game system.
• Attempting to launder money or funds from illegal sources through pkoka.
• Threatening, harassing, or sharing harmful content targeting other members.
• Attempting to exploit vulnerabilities in pkoka's systems for unfair advantage.
• Abusive or aggressive behavior directed at pkoka's support team.

9 Account Closure and Suspension

Pkoka may temporarily or permanently close an account under the following circumstances:

• Violation of the Terms & Conditions.
• If the documents requested for KYC verification are not submitted within the specified timeframe.
• If evidence of suspicious transactions or fraud is found.
• At the member's own request (self-exclusion).

Before closing an account, pkoka will attempt to make contact. However, in cases of serious Terms and Conditions violations, an account may be closed without prior notice. You may also request to close your account at any time by contacting our support team.

10 Responsible Gaming

Pkoka firmly believes that gaming should be a source of entertainment, not addiction. Ensuring responsible gaming is a core part of our Terms and Conditions.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Session Limit: You can set a time limit on how long you play in a single session.
• Cooling-Off Period: You can temporarily suspend your account for a period of 24 hours to 30 days.
• Self-Exclusion: If you wish to take a long-term or permanent break from gaming, you can apply for self-exclusion.

Visit our Responsible Gaming page for more information and support on gaming addiction.

11 Privacy and Data Protection

Pkoka takes your personal information extremely seriously. Our Terms and Conditions detail how your data is collected, stored, and used, all in accordance with our Privacy Policy.

• All your information is secured with 256-bit SSL encryption.
• Pkoka never sells or shares your personal information with third parties.
• Information may only be shared with designated authorities for KYC verification and legal compliance purposes.
• You have the right to request access to, correction of, or deletion of your personal data.

12 Terms Changes & Updates

Pkoka reserves the right to update or modify these Terms and Conditions at any time. For significant changes, we will notify members via email or in-app notification.

Continued use of pkoka after any changes have been made will be considered your acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay informed of any updates. If you have any questions about these Terms & Conditions, please contact our support team.