Pkoka's Privacy Policy — your data is completely safe with us

1 Introduction & Scope

Welcome to pkoka's Privacy Policy. This Privacy Policy governs the exchange and protection of information between the pkoka platform and you, the user. Please read it carefully before using the pkoka.pro website or mobile app.

This Privacy Policy applies to all pkoka services — including the website, mobile app, Live Casino, Sports Betting, fish games, and deposit and withdrawal features. Continued use of pkoka constitutes your acceptance of this Privacy Policy.

Pkoka is an internationally licensed online gaming platform. We take user privacy seriously and apply internationally recognized technology and practices to keep your data safe.

2 Data Collection

Pkoka collects two types of information from you — information you provide directly and information collected automatically. This Privacy Policy covers both in detail.

Directly Provided Information:

• At registration: full name, email address, phone number, date of birth
• During KYC verification: national ID or passport number, photo
• At payment: mobile banking number (Mobile Banking, Nagad, Rocket)
• When Contacting Support: Messages, Complaints & Information

Automatically Collected Information:

• IP address and device information (OS, browser version)
• Browsing patterns and time spent on the site
• Gaming activity & transaction history
• Cookies & Session Data

3 Purpose of Data Use

Pkoka uses your information only for specific, legitimate purposes. Under this Privacy Policy, your data is used for the following:

• Account management: To create, verify, and manage your pkoka account.
• Transaction Processing: To securely process deposits and withdrawals.
• KYC & Identity Verification: To prevent fraud and meet legal compliance requirements.
• Customer Support: To handle your questions, complaints, and support requests.
• Responsible Gaming: To detect suspicious gaming behavior and ensure your protection.
• Technical Improvements: To further improve your experience on the pkoka platform.
• Legal compliance: To comply with applicable laws and regulatory authority guidelines.

4 Data Retention

Pkoka stores your data on secure, encrypted servers. Retention periods under this Privacy Policy are as follows:

• Active account data is retained for as long as the account remains open.
• Transaction data may be retained for up to 5 years after account closure for legal compliance purposes.
• KYC documents are retained after account closure in accordance with regulatory requirements.
• Support contact data is deleted 2 years after the issue is resolved.

5 Third Parties & Data Sharing

Pkoka's Privacy Policy is clear — we do not sell your data. However, limited information may be shared in specific circumstances:

• Payment Provider: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to complete transactions.
• Regulatory Authority: With relevant authorities when required by law or court order.
• Technology Partners: With technology providers necessary to operate the pkoka platform, who are contractually bound to the same privacy standards.
• Fraud Prevention: With relevant authorities to identify suspected fraud or money laundering.

Sharing your data for any purpose beyond those listed above is a violation of pkoka's Privacy Policy.

6 Cookie Policy

Pkoka uses cookies to enhance your browsing experience. This Privacy Policy explains everything you need to know about our use of cookies:

• Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: To understand and improve which sections of the site are used most.
• Functional Cookies: To remember your preferences (language, settings).

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling cookies may affect the functionality of some pkoka features.

7 Your Rights

Under pkoka's Privacy Policy, you have the following rights over your personal data:

To exercise any of the above rights, contact the pkoka support team. We typically respond within 30 days.

8 Children's Privacy

Pkoka is an adults-only gaming platform. Under this Privacy Policy, use of pkoka by anyone under the age of 18 is strictly prohibited.

If a parent or guardian suspects their child is using pkoka, please contact our support team immediately. We will act promptly.

9 Security Measures

Pkoka uses industry-standard technology to protect your data. This Privacy Policy outlines the key aspects of our security measures:

• 256-bit SSL Encryption: All data transmissions occur through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Firewall & DDoS Protection: Protected against server attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Access control: Only authorized personnel have access to specific data.
• Data Backup: Regularly encrypted backups are stored and maintained.

Please note that no online system is 100% secure. For this reason, pkoka strongly advises you not to share your account password with anyone.

10 Policy Changes

Pkoka reserves the right to update this Privacy Policy as needed. Whenever a significant change is made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email.
• Push notifications will be sent via the pkoka app.
• You will be notified of any changes when you log in to the site.

Continued use of pkoka after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11 Contact

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, contact pkoka's privacy team:

• Email: [email protected]
• Live Chat: Via live chat directly on the pkoka.pro website
• Response Time: Typically within 24–48 hours

We respect your privacy and take every request seriously. All complaints related to pkoka's Privacy Policy are handled with care and resolved promptly.